Privacy Policy

1. Introduction

Welcome to TowberApp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using TowberApp, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile picture, vehicle information, and preferences
• Location Data: GPS coordinates and location information for service requests
• Payment Information: Payment method details, billing address, and transaction history
• Service Information: Details about roadside assistance requests, service history, and communications

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: How you interact with our app, features used, and time spent on different sections
• Log Data: IP address, browser type, access times, and referring website addresses
• Location Services: Real-time location data for service coordination and safety

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide roadside assistance, towing, and related services
• Account Management: To create and manage your account, process payments, and maintain your profile
• Communication: To send service updates, notifications, and respond to your inquiries
• Safety and Security: To ensure the safety of our users and service providers
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted service providers who assist us in operating our platform, including:

• Towing companies and roadside assistance providers
• Payment processors and financial institutions
• Cloud storage and hosting services
• Customer support and communication services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Emergency situations involving public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Location Services

Our service requires access to your location to provide accurate roadside assistance:

• We collect real-time location data when you request services
• Location data is shared with service providers to coordinate assistance
• You can control location permissions through your device settings
• Location data is retained only as long as necessary for service provision

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Account Deletion: Request deletion of your account

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice in our mobile application

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: