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Account Deletion Request

Last updated: December 2024

Request Account Deletion

We understand that you may want to delete your TowberApp account. To process your request, we need to collect some information to verify your identity and ensure the security of your account.

Important: Account deletion is permanent and cannot be undone. All your data, including service history, payment information, and account details will be permanently removed from our systems.

Information Required

To process your account deletion request, we need the following information:

  • Full Name: As registered on your account
  • Email Address: Associated with your account
  • Phone Number: Registered phone number
  • Account Type: Customer or Service Provider
  • Reason for Deletion: Help us improve our services
  • Verification Method: How you'd like to verify your identity

Account Deletion Request Form

Cancel

What Happens Next?

  1. Request Submission: Your deletion request will be submitted to our support team.
  2. Identity Verification: We will contact you using your chosen verification method to confirm your identity.
  3. Data Review: Our team will review your account and any pending transactions or services.
  4. Account Deletion: Once verified and all obligations are settled, your account will be permanently deleted within 30 days.
  5. Confirmation: You will receive a confirmation email once the deletion is complete.

Important Notes

  • Account deletion requests are processed within 30 days of verification.
  • Any pending payments or service requests must be completed before deletion.
  • We may retain certain information as required by law or for legitimate business purposes.
  • If you have multiple accounts, you must submit separate deletion requests for each.
  • You can cancel your deletion request within 7 days of submission by contacting support.

Contact Support

Email: support@towberapp.com

Phone: 09039895787, 08032134613, 08033442043

Response Time: Within 24-48 hours

Business Hours: Monday - Friday, 8:00 AM - 6:00 PM (WAT)

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